Update, May 27:
Governor Newsom has issued guidelines allowing for the reopening of in-store retail statewide. Additionally, Santa Barbara County Public Health has also begun allowing businesses such as ours to reopen to the public under specific guidelines. That being said, our first priority is the safety of our staff and customers. We are in the process of planning and executing safety protocols so that we can open our doors to customers at Chaucer’s, and we will not do so until we are confident that we are doing everything we can to ensure the well-being of everyone in our store. As such, we do not have a specific date set for reopening to the public. As soon as we do, you will be the first to know!
As ever, we are humbled and incredibly grateful for the ongoing support and patronage of our community. We couldn’t do it without you! We hope you will continue to browse and shop online or over the phone- and we will continue to mail, deliver, and remain open for curbside pickup from 9:00 am – 5:00 pm every day.
OUR DOORS ARE CURRENTLY CLOSED TO THE PUBLIC.
STAFF ARE IN STORE 9:00 AM - 5:00 PM, 7 DAYS A WEEK, AND CAN CONDUCT PURCHASES OR ASSIST CUSTOMERS BY PHONE.
WEB ORDERS MAY BE PLACED AT ANY TIME.
ORDERS ARE AVAILABLE FOR CONTACTLESS CURBSIDE PICKUP EVERY DAY BETWEEN 9-5, DELIVERED IF TIME ALLOWS, OR SHIPPED BY USPS.
While we are open, we are processing most orders within a few hours of receipt and are personally responding to each order. Occasionally, this may take a little longer. Please wait up to 24 hours for our response before contacting us or coming to the store to pick up!
Additionally, bear in mind that USPS Media Mail is the lowest priority mail for the postal service, which is overburdened at this moment. It may take between 3-7 business days for packages to be delivered (sometimes even locally). If you need your books/items more quickly, please select ground shipping in checkout or place your order for contactless curbside pick up at the store.
Lastly, if you call us during our hours of operation and the phone rings for more than one minute, please note that we have multiple phone lines! If we're unable to answer your call, it is because all of our staff members are assisting customers on other lines or at our doors. Please try calling us again if this happens.
WE THANK YOU FOR YOUR PATIENCE!
We have kept our doors open to inquisitive minds 360 days a year for 45 years; through fires, storms, and earthquakes, good times and bad. However, in these unprecedented circumstances the health and safety of our staff, customers, and community need to come first. We expect to re-open our doors to the public as soon as it is safe to do so.
We hope that you will continue to support us by placing orders on this website, which can be done 24/7, or over the phone at (805) 682-6787 between the hours of 9am – 5pm, 7 days a week. We know part of the magic of Chaucer's is browsing, so purchasing gift cards for future use helps us now and can be used at any time (they never expire!).
We are incredibly grateful for the support we've received from the community and hope for your ongoing support of Chaucer's (and other local businesses) so that we are all able to return once we get through this public health crisis together.
Chaucer's Books is an independent, full service, overstocked bookstore located on upper State Street in Santa Barbara, CA and has been a mainstay for booklovers near and far since 1974. We carry north of 150,000 titles and will happily do anything we can to swiftly procure books for you that we don't currently carry in stock. We're committed to providing our community with an impressive depth and breadth in any and all subjects as well as excellent customer service (including recommendations from our well-read staff). Come in and say hello!